RETURNS

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for (Online Purchases as well as In-Store purchases.

Returns will be given via store credit (Gift Card) to be used toward another purchase at any Benny's Boutique location or by exchange for the same or another product.

*Cash refunds will not be given and money will not be credited back to your bank account. Store credit or an exchange are the only return to customer methods.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopbennys@gmail.com or at our store (980) 284-2003.

Please note that returns will need to be sent to the following address: [214 E Main St. Lincolnton, NC 28092]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopbennys@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be issued a gift card with store credit toward another purchase or allowed an exchange toward another product. If more than 15 business days have passed since we’ve approved your return, please contact us at shopbennys@gmail.com.